Shipping policy

Shipping Policy

Last updated: 02.06.2025

Thank you for shopping with Shopix Online! We aim to offer you the best shipping options, no matter where you are located. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness at all times.

📦 Order Processing

• Processing Time: Orders are processed within 1–3 business days after payment confirmation.

• We do not process or ship orders on weekends or public holidays.

🚚 Shipping Times

Shipping times vary depending on your location and the product ordered. You will receive a tracking number once your order is shipped.

Note: Some items may arrive sooner or separately depending on warehouse availability.

🌍 International Shipping

Yes, we ship worldwide! International shipments may be subject to customs fees, import duties, and taxes which are not included in our prices. These charges are the buyer’s responsibility.

🚨 Delays & Issues

While we strive to meet all delivery times, delays can occasionally occur due to customs clearance, weather, or peak shipping seasons.

If your order is delayed beyond the estimated timeframe, please contact our support team at coolitshoponline@gmail.com and we will assist you promptly.

📬 Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. You can track your order at any time using our Order Tracking Page.

📦 Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed as delivered to the address entered at checkout. If you believe your package is missing, please contact us so we can help file a claim with the shipping carrier.